Hasta La Gadget!

If you don’t own a BlackBerry yourself, chances are you know somebody who does. And if that person lives in Africa, Asia, Europe, North America or South America, they’re probably quite unhappy with RIM at the moment. This week’s service outage began with a server failure in the UK, and spread like wildfire to Africa and the Middle East, before continuing on to parts of Asia, the US, Canada and a good portion of South America. This is only the latest BlackBerry service outage for RIM, bringing email, BBM and web browsing services to a halt. But with BlackBerry services playing a critical role in real-time business and government communications, any interruption is unacceptable, and costly for all.

RIM CTO David Yach responded to questions during a press conference this afternoon, explaining the original cause of the outage (that UK server failure, along with a series of failed redundancies), and how that grew into the global outage we’re experiencing now:

“It’s a backlog issue. Clearly we have a backlog in Europe, based on the initial outage and the time it’s taken to stabilize that. At this point, we have not throttled the other regions, but as you can imagine, with the global reach of BlackBerry, people using it to contact others around the world, there’s a lot of messages coming to Europe from Asia and the Americas, and those would be backed up on the other system. It’s looking like over time that backlog built, and started impacting those other systems.”

The obvious solution would be to clear the backlog and restore service, but in doing so, RIM would purge any undelivered messages. Yach said that all emails will eventually be delivered, however, so you shouldn’t have anything to worry about there (there was no related comment regarding BBM messages). When asked what the company would be doing to “make right” by way of its customers, Yach emphasized that his focus was only on restoring service at this point, and made no promises of restitution.

Is the BlackBerry outage affecting you? Let us know by voting in our poll, or leaving a comment after the break.

Continue reading RIM clarifies global service outage, doesn’t provide ETA for restore

RIM clarifies global service outage, doesn’t provide ETA for restore originally appeared on Engadget on Wed, 12 Oct 2011 16:15:00 EDT. Please see our terms for use of feeds.

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Well, RIM, things really aren’t looking good for you over in EMEA, are they now? We’ve received several reports of a second BlackBerry outage for the Europe, Middle East and Africa region, and our friends over at T-Mobile UK and Vodafone Egypt have confirmed again on Twitter, just several hours after RIM tweeted that service had been restored. So, what’s going on over there? We’re reaching out to RIM for a statement, and like those of you affected, we can only hope that things get back up and running very quickly. Are you outraged? Experiencing perfect service (and in EMEA)? Jump past the break to tell us what’s up in the comments.

Update: RIM has issued the following statement:

Media statement – October 11
Some users in Europe, the Middle East and Africa, India, Brazil, Chile, and Argentina are experiencing messaging and browsing delays. We are working to restore normal service as quickly as possible. We apologize for any inconvenience this has caused.

Update 2: Another update from RIM:

The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM’s infrastructure. Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible. We apologize for any inconvenience and we will continue to keep you informed.

[Thanks to everyone who sent this in]

BlackBerry services offline for some in Europe, the Middle East and Africa. Again. (update: RIM confirms India, South America, too) originally appeared on Engadget on Tue, 11 Oct 2011 11:13:00 EDT. Please see our terms for use of feeds.

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If there’s one thing RIM doesn’t need right now, it’s another BlackBerry outage. Well, are you sitting down? RIM UK is currently investigating issues affecting “some users in EMEA” — that’s Europe, Middle East and Africa, for the acronym-disinclined. The company has turned to Twitter to acknowledge the outage, with T-Mobile UK and Vodafone Egypt chiming in as well (and pointing fingers at RIM, as expected). The Telegraph reports that the “glitch” hit around 11AM this morning local time, and is affecting email and instant messaging services, along with web browsing, leaving users unable to use their BlackBerrys for anything but making phone calls and sending texts. BlackBerry outages appear to be a rather frequent occurrence for RIM, typically hitting during peak usage times — like, for example, 11AM on a Monday. So are you currently without service? Jump past the break to chime in with a comment.

Update: BBC is reporting that email services have been restored after the outage affected millions of users.

[Thanks to everyone who sent this in]

UK server failure sends BlackBerry devices offline in Europe, the Middle East and Africa (update: restored) originally appeared on Engadget on Mon, 10 Oct 2011 10:25:00 EDT. Please see our terms for use of feeds.

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RIM’s killer BlackBerry feature has always been BBM. So, you’ll have to excuse us if we give some side-eye to these leaked shots of the private messaging service two-timing its Canadian maker. The pics over on TechnoBuffalo, supposedly obtained by a RIM employee, show off the BBM for Android app in question running on a crude developer phone. Not much can be glimpsed from the set aside from the application’s icon and account interface. It could all be a slick hoax, or maybe the Waterloo-based co. really does plan to release its prized service into greener Android pastures. We’ll let you know for sure when we hit up DevCon later this month.

BBM caught cheating with Android, CrackBerry epidemic to spread? originally appeared on Engadget on Wed, 05 Oct 2011 17:38:00 EDT. Please see our terms for use of feeds.

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At its iPhone 4S event on Tuesday, Apple boasted of its new phone’s specs by comparing it to a number of Android competitors. But as much as newly minted CEO Tim Cook raved about the 4S, the question remains: Does the 4S truly stack up to the rest?

For the sake of comparison, we’ve taken some of the latest and greatest handsets across today’s most prominent mobile operating systems and broke them down relative to the new iPhone. First, we have the Droid Bionic, Motorola’s latest and greatest 4G smartphone offering. There’s also the Samsung Galaxy S II, the much-anticipated sequel to the popular Galaxy line. And of course, we have to include the underdogs: Samsung’s Focus (which runs Windows Phone 7.5, a.k.a. Mango), and one of RIM’s most recent handsets, the BlackBerry Bold 9900.

So let’s get to it.

The Guts

First, let’s compare these guys on what matters most: Their insides.

The Samsung Focus packs the weakest punch sporting a 1-GHz Qualcomm Snapdragon processor, while the Blackberry Bold has a slightly faster 1.2-GHz Snapdragon model. The iPhone 4S and the Droid Bionic both house 1-GHz dual-core chips, the 4S an Apple-designed A5 processor, the Droid Bionic an A9 processor. The Samsung Galaxy S II also features a 1.2 GHz dual-core chip.

Honestly, single-core chips are yesterday’s news. iPhone or not, two cores are indeed better than one.

We weren’t given the specifics of the iPhone 4S’s battery, but it’s safe to say it’s either the same as the iPhone 4’s, a 1420 mAH battery, or better. The Blackberry Bold sports the smallest in the battery department, a 1240 mAH battery, while the Samsung Galaxy S II has the largest, a 1650 mAH one (the better to juice up that super large display with). Schiller promised us up to 14 hours of talk time with the iPhone 4S; we’ll see if that holds water.

Screen size

Only the BlackBerry measures in smaller than the iPhone when it comes to display size. The Bold has a practically teensy 2.8-inch LCD. The iPhone 4S has a 3.5-inch retina display, just like its predecessor. The Samsung Focus has a larger 4-inch Super AMOLED display.

The Android models embrace the “bigger is better” ethos: The Droid Bionic has a 4.3-inch qHD display, but the Galaxy S II trumps even that with a gargantuan 4.52-inch Super AMOLED screen.

Although the larger phones are great for media consumption, a smaller phone fits more easily into pockets and doesn’t look ridiculous when you actually talk on it. Display size, therefore, is largely a matter of personal preference and depends on how you plan to use the phone.

It should be noted that the BlackBerry Bold 9900 is the only one of the bunch to include a hardware QWERTY keyboard (and not a slide-out version), while the rest utilize onscreen touch-based keyboards.

Camera

The Samsung Focus and BlackBerry Bold both have 5 MP cameras on board. We thought that pictures taken with the Focus were sub-par, and somewhat on the blurry side. It does offer HD video recording capabilities, though. The Focus is an older phone, it came out in 2010, but the Bold 9900 debuted this year.

8 megapixels seems to be the standard in 2011. The Droid Bionic has an 8-megapixel camera. The Samsung Galaxy S II does as well. Both take bright, detailed photos. So finally, the iPhone 4S joins the 8-megapixel trend, also with photo editing functions. All three of these guys have 1080p video recording capabilities, so you can capture whatever it is like you like to capture with your smartphone camera with exquisite clarity and detail.

Network

The Samsung Focus and Droid Bionic are single carrier guys. The Focus runs on AT&T’s HSPA+ network, while the Bionic sails on Verizon’s CDMA and LTE networks.

The BlackBerry Bold 9900 is the first 4G BlackBerry, and it’s available on T-Mobile, Sprint and Verizon’s networks.

The Samsung Galaxy S II comes in different flavors that run on AT&T, T-Mobile and Sprint’s networks. We tested the Epic 4G Touch, which is available on Sprint’s 4G Wi-Max network.

The iPhone 4S will be available on AT&T, Verizon and Sprint.

Conclusions

Hardware wise, the BlackBerry Bold 9900 is really the only phone that’s behind the times (though saying RIM needs to catch up is hardly news). Android and iOS are still battling neck and neck for world smartphone domination. And we should have some new Windows Phone Mango handsets later this fall, which should bump up Windows Phone’s offerings to better match that of Android and iOS (hopefully, at least).