Hasta La Gadget!

Verizon Wireless has once again hit the top spot in J.D. Power and Associates’ latest 2010 Wireless Customer Care Performance Study–but it was a close race, with T-Mobile coming in second.

The study covered over 9,600 wireless subscribers who contacted their providers by phone, in stores, or online, and who were surveyed during the second half of 2009. Verizon Wireless (including Alltel customers) scored 753, or 14 points above the overall industry average. T-Mobile scored 752, AT&T scored 733, and Sprint-Nextel scored 721.

In general, the report said customer care has improved overall thanks to increased first-contact problem resolution and shorter wait times. Average phone hold times were 5.16 minutes, compared with 6.58 minutes one year ago.

With the G1 on its last legs, the CLIQ stands as T-Mobile USA’s only QWERTY Android set — and for a carrier that seems as committed to Android as T-Mobile does, that doesn’t seem right, now, does it? Indeed, that rumored myTouch Slide looks like it’s going to get real here pretty shortly now that we’re seeing shots of the thing in the wild, and… well, it looks nothing like the original myTouch 3G (and even less like the Fender edition). Beauty is certainly in the eye of the beholder — and we’d want to wait until we see this in the flesh — but the myTouch Slide appears to lack the old model’s attractive contours, sticking with a spartan design strangely paired to a chrome-ringed earpiece. Besides the clear addition of an optical pad here (something we’d previously heard HTC would be pushing hard in 2010), it’s apparently got an HVGA display, externally accessible microSD slot, camera with flash, and unfortunately, an old-school ARM11 processor. We’re holding out hope that T-Mobile has plenty of higher-end gear waiting in the wings, but for now, this looks like the G1’s true spiritual successor.

T-Mobile myTouch Slide in the wild? originally appeared on Engadget on Fri, 29 Jan 2010 11:48:00 EST. Please see our terms for use of feeds.

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Steve mentioned in his iPad preso yesterday that he was pretty confident the company would have international data deals locked up by June or July of this year — but since the thing uses some wacky new micro SIM standard, carriers that intend to support it are going to need to get the new chips in stock after having used traditional SIMs for nearly twenty years. That makes moving your iPad around between carriers and your SIM between devices that much harder, but we’ve got a sliver of good news here: we’re hearing from a tipster with connections at supplier Gemalto that O2 and Orange both have micro SIM orders in the pipeline. That doesn’t necessarily mean that Apple is going to be trumpeting them as iPad partners with special data plans, of course — but even if they aren’t, at least they’ll have the necessary equipment ready for you if you want to use your unlocked tablet on their airwaves. Gemalto also has outstanding orders with T-Mobile and AT&T (of course), so yeah — it might be a long road, but we’re hopeful that these will start to become commonplace over the next few years.

[Thanks, anonymous tipster]

Rest easy, iPad roamers: O2 and Orange have micro SIM orders, too originally appeared on Engadget on Thu, 28 Jan 2010 20:28:00 EST. Please see our terms for use of feeds.

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Verizon might be getting picked on for introducing its whopper $350 “advanced device” ETF, but the FCC has decided that it wants answers from everyone on concerns that “there is no standard framework for structuring and applying ETFs throughout the wireless industry.” The commission has sent letters (via fancy certified mail, in case you’re wondering) to all of the other biggies — AT&T, Sprint, and T-Mobile — along with Google, asking a series of questions probing how each carrier’s ETFs are determined and applied. Google gets roped in for its nasty equipment recovery fee, but all of the recipients share a common dubious distinction: the frickin’ FCC — a bureaucracy filled to the brim with lawyers and… well, bureaucrats — can’t figure out terms that everyday customers are expected to understand. Of course, most customers don’t have the distinction of being able to send a certified letter to their carrier probing fees and require a prompt and complete response, so we’re happy to see the feds get to the bottom of this. Sure, ETFs may ultimately prove to be completely justified in their current form considering the expense that carriers put up to subsidize hot hardware, it’s true — but regardless, it’s in everyone’s best interest to make sure they’re spelled out in ways even FCC commissioners (and Engadget editors) can appreciate.

FCC expands ETF inquiry, fires off letters to AT&T, Sprint, T-Mobile, and Google originally appeared on Engadget on Tue, 26 Jan 2010 15:26:00 EST. Please see our terms for use of feeds.

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As the late, great Rodney Dangerfield would attest, DoubleTwist has been jonesing for some respect for quite some time. For those unaware, said software essentially acts as an iTunes for everything else, giving users of all those non-Apple devices a somewhat familiar interface and portal to sync media, playlists, etc (video demonstration is after the break). Up until now, Android users have been forced to figure out content management on their own, and while geeks have obviously had no issue, those expecting iTunes to take the wheel have found themselves in an uncomfortable position. Reportedly, T-Mobile USA has decided to partner with the company and pre-load the software onto a number of new Android devices — not just the Fender myTouch 3G. The only real pitfall here is that Amazon’s MP3 Store integration is missing, but we should learn more as T-Mob goes official with the details later today. Is this the big break DoubleTwist has been waiting for? Time shall tell.

Continue reading DoubleTwist partnering with T-Mobile for Android music management

DoubleTwist partnering with T-Mobile for Android music management originally appeared on Engadget on Mon, 25 Jan 2010 08:31:00 EST. Please see our terms for use of feeds.

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