Hasta La Gadget!

Given the legally-disputed origins of the JooJoo and the current shipping delays, you’d think Fusion Garage would scrupulously maintain a squeaky-clean image with its customers as it leads up to launch, but it looks like it wasn’t quite prepared to handle refunds in a sensible way — we just confirmed that the company asked a customer for his bank account information in order to deposit a refund directly after running into some troubles with PayPal. Here’s the relevant exchange:

“Support Joojoo” wrote:

Dear Rony,

We have checked this at our end and there seems to be a problem with
refunding via paypal.

To avoid any further wait time, could you send us your bank name, bank
account name, bank account number, sort or swift code and your bank address.

We will have a direct transfer done to your bank account. If you could
provide us the details today, we will ensure that the refund hits your bank
account by friday of this week.

Please advise . Sorry for the inconvenience caused.

Fusion Garage tells us that this customer actually changed his mind about getting a refund several times, and that they’ve only had three customers with refund issues, all of which were related to problems with PayPal issuing credit long after pre-orders were placed. While it’s uncommon here in the States (and obviously this buyer wasn’t keen on it), bank to bank transfers are the norm in Europe and widely used for the wiring of cash across international lines. Clearly after the issues with PayPal, however, the idea of handing over bank details doesn’t seem appealing in this case. We’ll see how everyone feels when that promised March 25 ship date rolls around, and we’ll let you know what happens with Rony and his refund when we find out more. Maybe next time just mail a check, guys.

JooJoo refund issues creating some bad juju originally appeared on Engadget on Tue, 16 Mar 2010 15:01:00 EST. Please see our terms for use of feeds.

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We’re not going to engage in too much wild speculation on this piece of information, but there are certainly a few raised eyebrows in Engadget-land right now. Apparently Plastic Logic is no longer offering pre-orders of its QUE proReader, as a tipster of ours discovered while trying to push through his order of the $799.99, 8GB / 3G version of the large-screen device. According to the order page “Pre-orders are sold out. QUE will be available online and in select Barnes & Noble stores this summer.” This of course comes on the heels of news that the company would be further delaying the ship date from mid-April to summer related to “fine-tuning” and “enhancing the overall product experience.” So our minds aren’t exactly at ease, as we’re trying to understand why a company wouldn’t just caveat pre-orders by letting people know there’s been a run on supply — though it’s possible that Plastic Logic is doing separate batches for mail order and in-store, and just needs to pace themselves. We’ve reached out to the company for comment, and we’ll let you know as soon as we hear back.

[Thanks, Clive]

Plastic Logic QUE proReader pre-orders halted? originally appeared on Engadget on Sun, 14 Mar 2010 15:13:00 EST. Please see our terms for use of feeds.

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We knew iPad pre-orders were starting tomorrow, but now we know exactly when all you lovable crazies have to stumble out of bed and transmit your credit card numbers to Steve’s brain: 8:30AM ET, or 5:30AM on the West Coast. We generally recommend a bed shaker alarm clock, but hey, let’s not pretend we haven’t all turned a few long nights into tomorrow with our old friends Jackie D and Mistakes. See you on the other side, chochachos.

iPad orders start at 8:30AM tomorrow morning originally appeared on Engadget on Thu, 11 Mar 2010 20:31:00 EST. Please see our terms for use of feeds.

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Sony now accepting Dash pre-orders, shipping April 15th originally appeared on Engadget on Tue, 02 Mar 2010 12:53:00 EST. Please see our terms for use of feeds.

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Thought your decision was made when Nikon’s P100 superzoom hit online stores yesterday? You might wanna give Olympus’ offering a quick peek as well, as today the SP-800UZ has debuted on Amazon with a similar shipping schedule of three to five weeks. It brings quite the punchy résumé too, with its 30x optical zoom and $349 price both being that little bit better than Nikon’s hardware. Additional enticements include a 14 megapixel sensor with dual image stabilization, AF tracking, 720p video recording, face detection and a 3-inch LCD. Just to make sure you’re completely comfortable with your purchase, the above price also includes a spare high-capacity battery, mini tripod, lens cleaning kit, and a USB card reader. Man, wish mobile operators treated us like this.

[Thanks, Ron]

Olympus’ SP-800UZ 30x superzoom starts taking pre-orders originally appeared on Engadget on Fri, 19 Feb 2010 09:40:00 EST. Please see our terms for use of feeds.

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