Farcical Xoom 4G Upgrade Plan Requires 6-Day Mail-In Operation

Verizon’s Motorola Xoom 4G upgrade guidelines. Image: Droid Life

The Xoom tablet has a respectably fast Verizon 3G connection, but Motorola promises a free upgrade to Verizon’s faster 4G network within a few months.

To do that, however, you’ll need to ship your Xoom back to the manufacturer for more than a week.

It’s not often I laugh out loud when researching a post, but when reading up on the Motorola Xoom 3G to 4G upgrade procedure, I sounded like barking dog. If anyone has ever designed a more convoluted, ridiculous way to rush an unfinished product to market, I have yet to see it. But more on that in a moment.

Of course, you can buy Motorola’s Android 3.0–powered, 3G-enabled Xoom today. The promised upgrade to 4G is now slated for May (officially “90 days after launch”), and the upgrade involves shipping the tablet back to Motorola (also free) and waiting up to six business days (translation: more than a week). This despite the fact that the Xoom is clearly designed for easy upgrades, and the upgrade procedure probably takes no more than 10 minutes.

For customers who are happy to be without their tablets for a while, this is clearly good news: You get a free bump to use faster 4G networks. It’s good for Verizon, too, as you might sign up for a 4G plan (although you don’t have to). But for Motorola it’s plain dumb.

I don’t know how much it costs to pay for two-way shipping, opening up a tablet and replacing a part, but I can bet it isn’t cheap. After all, there’s a reason that replacing gadgets is often cheaper than repairing them. Add to this the fact that Motorola will have cut profit margins to the bone to compete with the iPad, and I can see this stunt losing the company a lot of money.

So why do it? Why not wait until it is ready and launch it in the summer? Two words: iPad 2. The iPad 2 will be here in April, and maybe even as early as next week, at which time many of the Xoom’s “advantages” will disappear. If our guesses are right, the Xoom’s camera and fast processor will no longer be unique, and the only extra will be 4G, aka “the ability to connect to a fast but sparsely deployed data network.” It seems rather obvious that Motorola was absolutely desperate to get its tablet out the door before Apple makes it irrelevant.

So, want to hear about what had me chuckling? Take a look at the “Getting Ready Guide” for the upgrade. Sandwiched in the middle is rather huge section on backing up your data before sending it off to Motorola. It boils down to this: Connect your Xoom via USB, dig down through its file system and then copy (via drag and drop) the files and folders onto your computer.

Then, when your machine is finally returned after surgery, you put it all back again. Just the kind of thing Auntie May will find it dead-easy to do.

And that’s before we even get to encrypting the contents to keep it safe in transit (“If you interrupt the encryption process, you will lose some or all of your data”).

Remind me why nobody is buying Android tablets, again?

Motorola Xoom Upgrade program [Verizon via Droid Life]

See Also:


Josh stops by Jimmy Fallon with the Xoom, Pre 3, Veer, and TouchPad (video)

Josh stops by Jimmy Fallon with the Xoom, Pre 3, Veer, and TouchPad

Want to get your hands on the HP Pre 3, Veer, and the TouchPad? Sadly you can’t at this point, but you can see them doing their respective things in the video below. Our editor-in-chief Joshua Topolsky made another visit to Jimmy Fallon last night with a all of HP’s upcoming toys, as well as the Motorola Atrix and the Xoom tablet too. It’s all embedded below, so make with the clicking.

Continue reading Josh stops by Jimmy Fallon with the Xoom, Pre 3, Veer, and TouchPad (video)

Josh stops by Jimmy Fallon with the Xoom, Pre 3, Veer, and TouchPad (video) originally appeared on Engadget on Thu, 24 Feb 2011 08:31:00 EDT. Please see our terms for use of feeds.

Permalink   |  sourceLate Night with Jimmy Fallon  | Email this | Comments

Motorola Xoom now available for purchase straight from Verizon, no data activation required (updated)

Oh yes, the world’s first Android Honeycomb tablet really is here now. As Verizon announced earlier, you can snag a Motorola Xoom for $599.99 with a two-year contract, or splash out $799.99 for just the LTE-ready device. Alas, the WiFi-only version is nowhere to be seen just yet, but maybe some will show up in the stores later if not tomorrow, so hold on to your personal hotspot devices and keep believing. Either way, in case you’re still indecisive over this 10-inch goodness, maybe our review will help.

[Thanks to everyone who sent this in]

Update: Verizon’s been in touch to inform us of a policy change: customers who purchase the off-contract Xoom will now no longer need to be on a month to month plan. That said, we still see “Month to Month” as a compulsory option at the time of updating this post.

Motorola Xoom now available for purchase straight from Verizon, no data activation required (updated) originally appeared on Engadget on Wed, 23 Feb 2011 23:59:00 EDT. Please see our terms for use of feeds.

Permalink   |  sourceVerizon  | Email this | Comments

Motorola Xoom will get LTE in ‘approximately 90 days,’ requires one week for hardware upgrade (updated)

When will the Motorola Xoom, ahem, justify its price point with a dose of Verizon’s speedy LTE? According to an allegedly leaked Verizon document at Droid-Life, it seems we’ll see it by the end of May. You can read the rest for yourself immediately above, but if you have an aversion to JPEG images we’ll also spell out the salient points here: the upgrade will reportedly be completely free, including shipping; both hardware and software tweaks will be carried out by Motorola; and the whole process will take up to six business days. If these facts are all correct (and we don’t honestly doubt a one), you should see them mirrored at our more coverage link in the days to come.

Update: The official Xoom LTE upgrade site is now live confirming that the process will take six business days to complete after shipping it off to Verizon in a FedEx box, free of charge. Unfortunately, VZW won’t say exactly when the upgrade will be available, going only so far as to say “shortly after launch.”

Motorola Xoom will get LTE in ‘approximately 90 days,’ requires one week for hardware upgrade (updated) originally appeared on Engadget on Wed, 23 Feb 2011 22:01:00 EDT. Please see our terms for use of feeds.

Permalink Electronista  |  sourceDroid-Life  | Email this | Comments

What the iPad 2 Needs to Steal From Android and WebOS [Video]

Motorola and HP proved that companies can make tablets with UI as usable, if not more so, than the iPad. Now, with the iPad 2 being announced next week, Apple is the one that needs to play catch-up to others. But is it possible without drastically retooling iOS? More »

Motorola bucks its own trend, leaves Xoom bootloader unlockable

Pretty much everything coming out of Moto these days is saddled with a tightly-locked bootloader paired with one tamper-resistant scheme or another, making custom kernels — the lifeblood of the phone hacking community — tricky at best, nigh impossible at worst. Of course, there was a glimmer of hope last month when the company said that it was working on a solution that’d cater to the developer community, and it looks like the Xoom might be bearing some of that fruit: the bootloader can be unlocked and relocked at will. Now, we’re thinking that Moto might’ve loosened the reigns a bit here simply because the Xoom is running a completely bone-stock build of Android and, as Honeycomb’s launch device, Google might be showing some influence behind the scenes (the Nexus One and Nexus S both have unlockable bootloaders, for instance)… but it’s a good sign.

[Thanks to everyone who sent this in]

Motorola bucks its own trend, leaves Xoom bootloader unlockable originally appeared on Engadget on Tue, 22 Feb 2011 17:54:00 EDT. Please see our terms for use of feeds.

Permalink   |  source@Motorola (Twitter), Motorola Owners’ Forum  | Email this | Comments

Motorola hands out gold Xooms to Oscar hosts, nominees

Motorola may only be offering the Xoom in basic black to the general public, but it’s cooked up something a little extra special for the Oscars this Sunday. It will be handing out these limited edition gold Xooms — complete with a custom leather envelope case — to the hosts and the nominees in the Best Actor, Best Actress, Best Supporting Actor, Best Supporting Actress and Best Director categories. Guess stars aren’t just like us after all.

Motorola hands out gold Xooms to Oscar hosts, nominees originally appeared on Engadget on Tue, 22 Feb 2011 16:43:00 EDT. Please see our terms for use of feeds.

Permalink   |   | Email this | Comments

Adobe promises Flash Player 10.2 for Honeycomb tablets ‘in a few weeks,’ Xoom gets namechecked

We found out yesterday that Motorola’s Xoom would be shipping sans Flash support on Verizon Wireless, and while Big Red claimed that an update would be doled out this spring, the folks at Adobe are pointing to a far more specific time frame. In a new post over at the Flash Platform Blog, Adobe has confirmed that “Flash Player 10.2 [will be] pre-installed on some tablets and as an OTA download on others within a few weeks of Android 3.0 (Honeycomb) devices becoming available, the first of which is expected to be the Motorola Xoom.” We’re guessing that the company’s going public with a statement like this to fend off fears that the Xoom may be waiting an eternity for Flash, in essence removing a bit of fear from hesitant early adopters. Either way, it’s excellent news for those eying a Honeycomb tablet of any flavor, and we’re going to take the liberty of taking “a few weeks” to mean “a fortnight.” Cool, Adobe?

Adobe promises Flash Player 10.2 for Honeycomb tablets ‘in a few weeks,’ Xoom gets namechecked originally appeared on Engadget on Tue, 22 Feb 2011 15:12:00 EDT. Please see our terms for use of feeds.

Permalink Macworld  |  sourceAdobe  | Email this | Comments

Motorola Xoom $600 With Verizon Contract, $800 Without

Motorola Xoom spec sheet, Mobile World Congress 2011. Photo Charlie Sorrel

We knew that Motorola’s Xoom tablet was going to cost $800 in its unencumbered, contract-free state, but now Verizon has revealed the price for those willing to sign up for data: $600.

To get that $200 savings, you’ll need to pledge two years to Verizon, at a minimum of $20 per month. For that you get the 3G Xoom and 1GB data. Totting that up over the life of the contract is $600 + (24 x 20) = $1,080. Being Verizon, you’ll probably have to toss in a one-off activation fee, too.

And what about 4G LTE? The Honeycomb-based tablet supports it, after all. The good news is that the upgrade will be free in the “second quarter of 2011″. Maybe it’ll come out at around the same time as Flash is hoped to be ready for the tablet.

The Xoom will be available from Verizon this Thursday, February 24th.

Motorola XOOM Tablet to Be Available on the Verizon Wireless Network on Feb. 24 [Press Release]

See Also:


Verizon announces Xoom pricing: $600 on contract, $20 per month for 1GB data

Verizon just filled in the rest of the Xoom pricing story — in addition to the $800 off-contract version that’s already up for pre-order at Best Buy, you’ll be able to sign a two-year data contract and pick up a Xoom for $600 upfront. That’s a decent savings, although you’ll be getting just 1GB of 3G data for $20/month, so it’s not exactly a stunning deal in the end: a Xoom and 24GB of data over two years for $1,080. On the plus side, Verizon has confirmed that the Xoom LTE upgrade will in fact be free when it goes live in Q2, which is terrific news — but we’re waiting to see what the LTE data plans look like before we get too excited. PR after the break.

Update: We’re hearing from Verizon reps that the Xoom will also be able to take advantage of the carrier’s larger data plans as well — $35 a month for 3GB, $50 a month for 5GB, and $80 a month for 10GB. Still no word on LTE pricing, though. [Thanks, droiddoesall]

Continue reading Verizon announces Xoom pricing: $600 on contract, $20 per month for 1GB data

Verizon announces Xoom pricing: $600 on contract, $20 per month for 1GB data originally appeared on Engadget on Tue, 22 Feb 2011 09:55:00 EDT. Please see our terms for use of feeds.

Permalink   |   | Email this | Comments