Survey: Verizon’s iPhone Gets Better Grades Than AT&T
Posted in: att, iPhone, Phones, Today's Chili, verizon
Apple's iPhone 4 landed on the Verizon network in February. Photo: Jon Snyder/Wired.com
iPhone owners responding to a research firm’s survey reported a significantly higher percentage of overall dropped calls on the AT&T network than on Verizon.
ChangeWave polled roughly 1,300 iPhone customers on each of the networks, on how frequently they experienced a dropped call in the past 90 days.
AT&T iPhone customers reported an average of 4.8 percent of calls dropped, and Verizon iPhone customers reported a 1.8 percent average dropped-call rate.
Despite the differences in dropped-call rates, iPhone customers on both networks reported nearly equal satisfaction ratings: 82 percent of Verizon iPhone customers say they’re “Very satisfied,” versus 80 percent of AT&T customers reporting the same.
Wired.com’s tests in San Francisco also found that the iPhone experienced fewer dropped calls on the Verizon network than AT&T, but the differences were minor. Our tests also found that the iPhone on AT&T’s network is significantly faster with 3G transfer rates than Verizon’s.
The equal satisfaction rates are noteworthy, because they suggest that Verizon customers aren’t perturbed about slower bandwidth speeds. On the other hand, it’s not surprising that people would value reliability — having a connection at all — more than speed.
ChangeWave’s substantially higher dropped-call rate on AT&T is questionable, however, and should be taken with a grain of salt. Asking people to recall how many of their calls dropped over the past three months isn’t a very scientific method to measure a network’s reliability. Also worth noting is that the iPhone hasn’t even been on Verizon for 90 days; it’s been on the network for less than two months.
Independent wireless firm Metrico did a more comprehensive study on network performance. The company found that the Verizon iPhone was an average performer in voice quality, whereas the AT&T iPhone ranked low in call performance. Also, the AT&T iPhone was a top performer in download rates, whereas the Verizon iPhone ranked “below average” in data downloads.
On the subject of dropped-call rates, an AT&T spokesman claimed that AT&T’s dropped-call rate is about one tenth of 1 percent. A study performed by a third-party wireless firm corroborates that statistic.
See Also:
- The iPhone Is Now a Phone. Who’da Thunk?
- Verizon iPhone Gets Better Coverage, Slower Data, Wired.com Test …
- Verizon iPhone’s Download Speeds Are Worse Than We Thought …
- Consumer Reports Finds Antenna Issue on Verizon iPhone
- AT&T iPhone Beats Verizon in Nationwide 3G Speed Tests