Hasta La Gadget!

Well, there’s nothing like masking bad news with good news, right Apple? Just moments after quietly announcing that the white iPhone 4 is now scheduled to ship sometime between tomorrow and your New Year’s Eve party, the company has also fired up its iPhone 4 Case Program. Just as Jobs promised last week at an emergency press event, this program will ensure that anyone who purchases an iPhone 4 prior to September 30th will be able to receive an iPhone 4 Bumper or select third-party case from the company at no charge. ‘Course, you need to be located in a country or territory that Apple actually ships to, but if that’s all squared away, feel free to hit up the App Store to download the iPhone 4 Case Program app. Once there, you’ll need to sign into your iTunes Store account, select your Bumper or case and wait oh-so-patiently (read: “3 to 5 weeks”). Better hurry — wouldn’t want the servers to get overloaded, now would we?

Oh, and if you happened to have already purchased a Bumper, the company should be hitting your credit card with a full refund (including any applicable taxes and shipping) momentarily. As for the case / Bumper choices? Every single option is available in any color you like… so long as it’s black, of course. There’s a black Apple Bumper option, an Incase Snap Case, Belkin Shield Micra, Griffin Motif, Griffin Reveal, Speck Fitted and Speck PixelSkin HD, but again, don’t go in hoping to select your favorite hue. Yeah, you’re free to bicker about free things — we won’t judge.

Update: If you’re one of those wise guys who purchased an iPhone 4 right away just to sell it, you can forget about getting a free case for the handset you no longer own. Apple has arranged this so that only one case can be ordered per iPhone 4, so even if you ordered two under your account name, you’ll need two phones to place both of those orders. Check out the error message below if you still don’t believe us.

Apple begins iPhone 4 Case Program: apply for your free case or Bumper now originally appeared on Engadget on Fri, 23 Jul 2010 08:53:00 EDT. Please see our terms for use of feeds.

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We just got word back from Verizon regarding those flickering Droid X screens, and sure enough, the ghastly images are not a side effect of your assimilation into the Droid collective. Verizon and Motorola have owned up to a genuine problem with a small number of Droid X displays, approximately one-tenth of one percent. If your screen starts acting up you’d best contact the authorities immediately. And by authorities, we mean tech support, not the FBI — the omnipresent glowing red eyeball is completely normal. It told us so. Here’s Verizon’s full statement on the matter:

“Verizon Wireless and Motorola are aware of a very small number of DROID X units that have experienced a flickering or banding display. Motorola has resolved the issue and is continuing to ship the phones. Any consumer who experiences a flickering or banding display should contact a Motorola customer support center or Verizon Wireless.”

Verizon confirms Droid X screen issues, but says they’re not widespread originally appeared on Engadget on Tue, 20 Jul 2010 21:17:00 EDT. Please see our terms for use of feeds.

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In case it wasn’t obvious enough from Apple‘s agitated response to our question during today’s iPhone 4 Q&A session in Cupertino, there’s no software fix in the pipeline for the antenna issues that are plaguing users today. A prior report in the New York Times seemed fairly confident that the troubles could (and would) be solved in the near term by a simple software update, but the company’s own Scott Forstall called said report “patently false.” So, there you have it — the only thing that’ll be fixed via software is how big your smallest bar of signal is. Beyond that, you’ll need to grab some Duct tape, a free case or a white glove if you’re looking to avoid attenuation entirely.

Apple affirms: no software fix for iPhone 4 antenna issue originally appeared on Engadget on Fri, 16 Jul 2010 17:38:00 EDT. Please see our terms for use of feeds.

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Dealing with warranties is one thing — it’s almost always a crap-shoot, and you’re continually pressing your luck when trying to get something covered without any out-of-pocket expense. But how’s about the tech support that’s so whimsically promised with so many laptops these days? Our pals over at Laptop put in an inordinate amount of work in order to find out, pinging a full dozen manufacturers via phone and chat in order to measure hold time, level of support offered and overall satisfaction. Just about every major laptop maker was included (Acer, Apple, Dell, Lenovo, HP, Toshiba and Fujitsu, just to name a few), and an in-depth report of their findings was posted for each one. In general, though, they found that most companies wouldn’t hang around long enough to answer those nagging questions that typically end up in forums (“How do I remove bloatware?”), oftentimes pointing the caller to a paid alternative that would actually take the time to address their issues. If you’re considering a new machine, and you aren’t exactly one of those nerdy go-getters who can troubleshoot everything yourself, you should certainly give the source links below a look. Just try not to get too depressed, cool?

Laptop’s 2010 tech support showdown reveals ugly truth: you’re (almost) on your own originally appeared on Engadget on Wed, 14 Jul 2010 18:42:00 EDT. Please see our terms for use of feeds.

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As we’d suspected, AT&T isn’t intentionally limiting upload speeds on iPhone 4s in some markets where things suddenly got slow over the weekend. Or that’s the company’s claim, anyhow — and seeing how they’re actually calling out a supplier in the process, we tend to buy it. Specifically, AT&T says that some Alcatel-Lucent equipment (which isn’t used in all markets) is causing uploads to fall back to non-HSUPA UMTS speeds “under certain conditions” affecting “less than two percent” of the company’s customers, and that they’re working on developing a fix. “Less than two percent” seems a bit optimistic, but regardless, at least it shouldn’t be a permanent condition for anyone. Here’s the full statement:

“AT&T and Alcatel-Lucent jointly identified a software defect — triggered under certain conditions – that impacted uplink performance for Laptop Connect and smartphone customers using 3G HSUPA-capable wireless devices in markets with Alcatel-Lucent equipment. This impacts less than two percent of our wireless customer base. While Alcatel-Lucent develops the appropriate software fix, we are providing normal 3G uplink speeds and consistent performance for affected customers with HSUPA-capable devices.”

AT&T identifies Alcatel-Lucent as slow upload culprit, fix in the works originally appeared on Engadget on Wed, 07 Jul 2010 12:01:00 EDT. Please see our terms for use of feeds.

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